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Georgians Frustrated by Food Stamp Phone System

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By AP

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Updated: Fri, 18 Oct 2013 03:02:20 EST

ATLANTA (AP) - Georgia residents who receive food stamps have been frustrated by problems in a statewide phone call-in system. They say it often blocks their attempts to apply for benefits or renew them.

Callers can be on hold for hours.

Documents obtained by the newspaper show that hundreds of thousands of calls go unanswered every month.

David Super, a Georgetown law professor who has studied the Georgia food stamp program for years, says that problems with the call-in center have "severely undermined" the entire system.

State officials acknowledged long wait times, but said phone issues shouldn't prevent people from getting services.

La Shanda Brown, a Division of Family and Children Services planner who helps manage the line, describes the problems as "hiccups."

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Information from: The Atlanta Journal-Constitution, http://www.ajc.com

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